Once we receive your order, we will send you an order confirmation with an order summary via email immediately and then begin to process your order. All orders are processed within 2 – 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note this is not inclusive of estimated delivery times. You will also be notified when your order has been shipped.
Most of our designs are intentionally produced in extremely small quantities and only released once, to prevent overproduction. If an item you want is no longer in stock, please feel free to contact us and we’ll be happy to check if the item will be available to purchase in any other available options or when restocked.
Please subscribe to our mailing list and be the first to be informed when a new collection or restock is available.
Yes, you can. You will be charged the full sum of pre-order items at the time of placing the order and your order will be shipped 2 -3 days after the official release date. Please note we reserve the right to change release dates; however, you will be notified if this occurs.
To make changes to your order, please send an email to hello@sixthclan.com within within 2 hours after placing your order and we will try our best to assist you. We will only assist you to change your order in these situations:
We are however unable to accommodate change requests after it has been processed.
We sincerely apologise for this omission. Please contact us at hello@sixthclan.com with your order number and pictures of the items received. We advise that you contact us within 3 days from the delivery date.
There may also be instances where an item in your order has been pre-ordered. Where this is the case, we will notify you that your order will be delivered in different shipments and you will not be charged an additional fee for the shipping of your order.
Unfortunately, you are unable to cancel an order after it has been placed as we begin to process your order immediately as we want to make sure your order is delivered to you as quickly as possible.
We apologise that we are unable to change the items in your order once it has been processed.
Expedited order shipping is available to Lagos customers and is dependent on the availability of the item and at an additional cost. Please enquire via DM or email to confirm the possibility of this before placing your order and we’ll be happy to assist with your request.
In the unlikely event that you receive an item different from what you ordered due to our mistake, please contact us immediately and we will promptly send you a replacement item at no additional cost to you .Please ensure your item in its original condition, with all tags attached.
We inspect each item carefully for faults before sending them out, but in the unlikely event that you find a fault, we ask that you inform us of this within 48 hours of delivery. We will request pictures and/or video evidence. Please contact us immediately and we will promptly send you a replacement item at no additional cost to you .Please ensure your item in its original condition, with all tags attached.
If you enter an incorrect or undeliverable shipping address, please contact us as soon as possible by sending an email to hello@sixthclan.com with your correct shipping and we will try our best to accommodate this request. If your order has already been shipped, we will not be able to change your shipping address.
We do not include any additional fees on your order and delivery charges at checkout. However, on arrival in your country, you may be required to pay import duties and fees, taxes and other charges. You are responsible for the payment of these charges.
We want you to be completely satisfied with your purchase but If you need to return or exchange an item, we are happy to help. To exchange an item, send us an email at hello@sixthclan.com stating your order number, the item you want to exchange and the reasons why you want to exchange or return the item.
To exchange or return an item, please send an email to hello@sixthclan.com with your order number to verify if your item is eligible for an exchange or return. We will request you to send us request pictures and/or video evidence of the item in its current condition. Once we accept your exchange request, we will send you a return address to ship the items to. Please ensure you send the item to the correct address or you will NOT be eligible for an exchange.
We inspect each item carefully for faults before sending them out, but in the unlikely event that you find a fault, we ask that you inform us of this within 48 hours of delivery. We will request pictures and/or video evidence. Please contact us immediately and we will promptly send you a replacement item at no additional cost to you .Please ensure your item in its original condition, with all tags attached.
After we receive your item, we will inspect it, and we will issue a store credit to you within 1 – 2 business days. We will notify you of this via email.
We accept all major credit cards.
We do not currently have physical stores.
You’re welcome to chat with us and make enquiries via our contact form or email between the hours of 9am – 6pm on Monday to Friday, 10am – 5pm on Saturdays.
